Data deletion

1. Inside the app (immediate)

• Business owner: Settings → My account → "Delete the business and all data". WhatsApp and email connections are disconnected and their tokens erased at once; after 14 days (cancellable until then) contacts, messages, calls, recordings (on the telephony server) and users are permanently deleted.
• Any user: Settings → My account → "Delete my user" – name, email and phone are erased at once and access is blocked.
• Disconnect WhatsApp only: Settings → Connections → WhatsApp → Disconnect (the token is erased).

2. Through Facebook

In your Facebook account settings, under Business Integrations, you can remove Clozer and send a data deletion request. Meta sends us the request; we disconnect the WhatsApp connections linked to that user, erase their tokens and the connection's Meta identifiers, and return a confirmation code you can check on this page for up to 90 days.

3. By contacting us

edencohen533@gmail.com. We verify the request against the account's email and handle it within 30 days. We will never ask for your password.

4. What a Facebook request does not delete

Messages and contacts the business managed belong to the business: they are deleted when the business deletes them, by the retention period the business set, or when the business is deleted.

5. Customers of a business that uses the service

If a business sent you messages through the service, contact that business – it is responsible for your data. You can also reply "STOP" to stop marketing messages.