Dialer

Calling from lead lists, with an outcome recorded at the end of every call.

Dialing and lead queue

Available

Dial lists and call order
Manual and automatic dialing, never handing the same lead to two agents
Dialing hours and the do-not-call block on every dial
Business-wide dialing pause by a manager

Real calls

Waiting for external approval / setup

Calls to real phones go through the product's telephony server, which is still being set up. Until then the dialer runs in simulation mode and calls nobody.

Recordings and listening

Partial

Recordings and listening to a live call depend on the product's telephony server; recordings are kept on that server, not in the database.

Inbound calls

Planned

Off – the current telephony line does not support inbound calls.