WhatsApp through the WhatsApp Business Platform

Each business connects its own WhatsApp Business account through Meta's sign-up flow (Embedded Signup). We send and receive messages only for the business that connected the number.

Connecting a number

Waiting for external approval / setup

The Embedded Signup connection is built and covered by automated tests, but external businesses can use it only after Meta completes the review of our app. The business pays Meta directly for messages.

Inbox

Available

Inbound and outbound text and media messages
Assigning conversations to agents
Delivery and read statuses

Templates and broadcasts

Available

Create, edit and sync templates with Meta
Outside the 24-hour window – approved templates only
Broadcasts only to people who opted in; opt-out requests are honoured on every channel

WhatsApp voice calls

Planned

Not built.

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