Terms of service

Last updated: 2026-10-29

These terms apply to the use of Clozer, operated by Eden Cohen. Opening an account or using the service means accepting these terms and the privacy policy. Anyone using the service for a business confirms they may bind that business.

1. The service

A CRM for businesses: leads and deals, a dialer, a WhatsApp inbox, templates and broadcasts, automations and reports. What is available, partial or waiting for external approval is listed on the product site.

2. Accounts and users

  • A business is opened with a personal sign-up link; the business owner is responsible for the users they invite, their permissions and their actions.
  • Keep sign-in details safe and use two-step verification when required; report suspected unauthorised access to us at once.

3. Channels and external platforms

  • WhatsApp: the business must comply with the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy and Meta's terms. The business pays Meta directly for messages.
  • Calls: the business is responsible for permitted calling hours, the do-not-call list and notice of recording under the law.
  • Email: marketing email only to recipients who consented, with an opt-out in every message.

4. Acceptable use

Use is subject to the "Acceptable use & messaging policy" page.

5. Data

  • The data the business enters belongs to it; we process it only to provide the service, as described in the privacy policy.
  • The business is responsible for the lawful basis of its data and its use, including marketing consent.
  • The business owner can export the data and delete the business at any time (Settings → My account).

6. AI features

AI features are off until the business turns them on. They can be wrong and are not professional advice; the business must check the output before using it.

7. Price and payment

No price list has been published and there is no automatic charge. Any price and billing terms will be shown and accepted before any commitment. External provider costs (such as Meta) are paid directly to that provider.

8. Pausing and termination

You can stop using the service at any time. If these terms or an external platform's policy are breached, we may pause the business's outbound dialing or its broadcasts and automations, or suspend the account. A pause never ends a call in progress and never deletes data.

9. Intellectual property

The service and its code are ours; the content the business uploads stays its own.

10. Availability and liability

The service is provided as is (AS IS), to the extent the law allows. We are not responsible for failures at external providers.

11. Changes and contact

A material change to these terms will be published here before it takes effect. Contact: edencohen533@gmail.com.